How to delete
your account
You can delete your NOVOCAL account and everything in it at any time, straight from the app. Here are the steps, what gets deleted and what stays.
Last updated: 19 August 2026
Download your data,
if you want to keep it.
Deletion is permanent and cannot be undone. On the Profile screen, under Security, you will find Download my data: it is the last chance to save your transcripts. Once the account is gone nothing can be recovered, not even by writing to us.
Five taps, from the app.
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Open your profile
Launch NOVOCAL and go to the Profile screen.
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Scroll down to “Security”
It is the last panel on the page, below the subscription section.
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Tap “Delete account”
The Delete account item sits at the bottom of the list, after Sign out.
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Confirm with your password
You are asked to type your account password: this stops anyone else deleting it for you if your phone is left unattended.
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Tap “Delete permanently”
From that moment the account and its contents are removed. There is no cooling-off period.
What gets deleted
and what stays.
Deleted
- Your account and sign-in credentials
- All your notes
- Every transcript you have produced
- The language settings for your chats
Stays
- Groups you belong to remain available to the other members, along with the content they put there
- Accounting and tax records for any purchases, which we are required to keep for ten years
- Server technical logs, with no directly identifying data, for twelve months
Full details of retention periods and the reasons behind them are in the privacy policy.
Your subscription has to be cancelled separately
If you have an active subscription, deleting your account does not cancel it: renewals are handled by Apple and Google, not by us, and you would keep being charged. Cancel it before deleting the account.
On iPhone: Settings → your name → Subscriptions. On Android: Google Play → profile picture → Payments and subscriptions → Subscriptions.
You can ask us by email.
If you have uninstalled NOVOCAL, lost your password or cannot sign in for any other reason, write to info@novocal.ai from the email address you registered with.
To act on the request we need to be reasonably sure it is yours, so we may ask you for some verifying details. We reply within one month, as required by Article 12 GDPR.
How long it takes
Deletion from live systems is immediate. Copies held in backups are overwritten in the normal rotation cycle, within thirty days: during that window they are neither accessible nor used, and exist only so the service can be restored after a failure.
Your other rights
Besides erasure you can request access to your data, its rectification, restriction of processing, portability and objection. How to exercise them is set out in the privacy policy, or you can write to info@novocal.ai.
This is a courtesy translation of the Italian original. Where the two versions differ, the Italian text prevails.